Concord, NH – The American Hospital Association (AHA) recently announced that six hospitals in New Hampshire were named to America’s “Most Wired” hospitals in recognition of their successful adoption of information technology (IT) to partner with patients on their health. 

The New Hampshire hospitals, Concord Hospital, Exeter Health Resources, Littleton Regional Healthcare, New London Hospital, Southern New Hampshire Medical Center and Valley Regional Hospital, were recognized as having demonstrated a strong commitment to using IT resources to improve their operational, financial, and clinical services.

“We’re very pleased that our hospitals are being recognized for their efforts in using innovative technology solutions to better connect with their patients,” stated Steve Ahnen, New Hampshire Hospital Association President.  “By integrating technology into their healthcare delivery, these hospitals are enhancing the quality of care they deliver to their patients every day, and partnering with their patients for better health.”

According to the survey, Most Wired hospitals are using smart phones, telehealth and remote monitoring to create more ways for patients to access health care services and capture health information.  Innovation in patient care embraces emerging technologies and underscores the need for secure patient information exchange. Hospitals have increased their use of sophisticated IT monitoring systems to detect patient privacy breaches, monitor for malicious activities or policy violations and produce real-time analysis of security alerts.

Some of the key findings among the results were:

  • 82% analyze retrospective clinical and administrative data to identify areas for improving quality and reducing the cost of care;
  • Nearly 70% interface electronic health record data with population health tools for care management.
  • 76% offer secure messaging with clinicians on mobile devices;
  • 74% use secure e-mails for patients and families to keep in touch with the care team when patients need ongoing monitoring at home;
  • 96% perform data access audits, and nearly 90% run targeted phishing exercises to teach employees to question suspicious emails;
  • And nearly half of the hospitals are using telehealth to provide behavioral health services to more patients.

Most Wired hospitals are transforming care delivery with knowledge gained from data and analytics.  They are investing in analytics to support new delivery models and effective decision-making and training clinicians on how to use analytics to improve quality, provide access and control costs.

“The Most Wired hospitals are using every available technology option to create more ways to reach their patients in order to provide access to care,” said AHA President and CEO Rick Pollack. “They are transforming care delivery, investing in new delivery models in order to improve quality, provide access and control costs.”

HealthCare’s Most Wired® survey, conducted between Jan. 15 and March 15, 2017, is published annually by Hospitals & Health Networks (H&HN). The 2017 Most Wired® survey and benchmarking study is a leading industry barometer measuring information technology (IT) use and adoption among hospitals nationwide. The survey of 698 participants, representing an estimated 2,158 hospitals — more than 39 percent of all hospitals in the U.S. — examines how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management; quality and safety; and clinical integration. 

Detailed results of the survey and study can be found in the July issue of H&HN. For a full list of winners, visit

Steve Ahnen on Peter Wright's Recent Appointment to the American Hospital Association's Board of Trustees


On behalf of the New Hampshire Hospital Association and his colleagues on the Board,  we congratulate Peter Wright on his recent appointment to the American Hospital Association's Board of Trustees.  Peter's leadership and experience in health care, particularly his work in small, rural communities, will serve the American Hospital Association well in their efforts with regard to national health policy, and we couldn't be more proud of the AHA awarding him the opportunity to serve in such a vital role on behalf of its member hospitals across the country.


Steve Ahnen is the President of the New Hampshire Hospital Association 




WASHINGTON (August 3, 2017) - The American Hospital Association (AHA) has elected eight members to its Board of Trustees for three-year terms beginning Jan. 1, 2018. The Board of Trustees is the highest policymaking body of the AHA and has ultimate authority for the governance and management of its direction and finances.

Incoming members of the AHA Board of Trustees include:

Christina Campos is Administrator of Guadalupe County Hospital, Santa Rosa, N.M. Campos began her career in health care in early 1993 as a hospital volunteer and community “encourager” under the Mountain States Health Corporation’s community health development program. She soon became Finance Officer for the small frontier hospital and served in that capacity from 1993 to 1996. From 1998 to 2005, she served as a member of the Clinical Operations Board of the University of New Mexico Hospital in Albuquerque. In 2004, she became the Administrator of Guadalupe County Hospital, a 10-bed general acute care hospital located in rural eastern New Mexico.

Campos received her BA in Latin American Studies and Economics from the University of New Mexico, and her MBA in Health Care Administration from Regis University in Denver, Colo. She is past chair and member of the New Mexico Hospital Association (NMHA) Board of Directors. She also serves on the NM Trauma System Fund Authority, the NM Hospital Equipment Loan Council, and the Hospital Services Corporation Board of Directors. She is the past chair of the NM Rural Hospital Network and past chair of the American College of Health Executives (ACHE) Management Series Editorial Board. 

She served as NM delegate to the American Hospital Association Regional Policy Board 8, and in 2013 was appointed by Health and Human Services Secretary Kathleen Sebelius to serve on the National Advisory Committee for Rural Health and Human Services. She currently serves as co-chair of the NMHA’s Protecting Access to Rural Communities committee. She served on the AHA’s task forces on Ensuring Access in Vulnerable Communities and Physician Leadership, and currently serves on the AHA Section for Small or Rural Hospitals council.

Robert F. Casalou is Regional President and CEO of Saint Joseph Mercy Health System (SJMHS), Canton, Mich., a five-hospital health organization in southeast Michigan that is widely recognized as a national leader in high-quality and compassionate care. SJMHS is comprised of five hospitals, six cancer centers, five ambulatory care centers, more than 2,700 physicians and 16,200 employees. Casalou joined SJMHS in 2008 as president and CEO of St. Joseph Mercy Ann Arbor and Livingston hospitals, which made the “100 Top Hospitals” list seven times under his leadership. Prior to coming to SJMHS, he served as president of Providence Park Hospital where he was responsible for overseeing the construction of the 200-bed, full-service teaching hospital in 2008.

He is board chair of the Make-A-Wish Foundation of Michigan, a delegate to the American Hospital Association Regional Policy Board 5 and is a member of the boards of Together Health Board and Integrated Health Associates (IHA), a multispecialty medical group located in Southeast Michigan. He is the immediate past chair of the Michigan Hospital Association Board and a former member of the American Heart Association Metro Detroit Board of Directors. Casalou founded and currently serves as the captain of the Team Joe's Cycling Team.  In addition, he is a member of the ACHE.

Douglas P. Cropper is President and CEO of Genesis Health System, Davenport, Iowa, a not-for-profit system offering a full continuum of health care services to a 10-county area in Iowa and Illinois. Cropper has more than 35 years of health care experience, starting out as a surgical orderly at St. Mark’s Hospital in Salt Lake City, Utah. Prior to joining Genesis, he was executive vice president of Inova Health System and administrator of the Inova Fairfax Hospital campus in Falls Church, Va. Before his five-year tenure at Inova, he served as administrator of St. John’s and St. Joseph’s Hospitals and vice president of HealthEast in St. Paul, Minn.

Cropper is very involved in volunteering in his community and nationally. He has served in many leadership positions in the Mormon Church both regionally and locally. He is currently on the Board and Executive Committee of the Quad City Chamber, on the Board and Executive.  Committee of the Illowa Council of the Boy Scouts of America, on the regional Wells Fargo Advisory Board, on the Iowa Hospital Association Board, a member of UnitedHealthcare’s Healthcare Executive Advisory Council and a member of Premier’s Member Value Improvement Committee.

Cropper graduated Magna Cum Laude with a bachelor’s degree in History from the University of Utah (1984) and received a master’s degree in Healthcare Administration (MHA) from the University of Minnesota in 1988.

David Entwistle is president and CEO of Stanford Health Care in Stanford, Calif. Prior to joining Stanford Health Care, Entwistle served as chief executive officer of the University of Utah Hospitals and Clinics (UUHC) in Salt Lake City, a post he held since 2007. Entwistle also held leadership roles at health care institutions across the country, including senior vice president and chief operating officer of the University of Wisconsin Hospital and Clinics in Madison, Wis., and vice president of professional services and joint venture operations at City of Hope National Medical Center in Duarte, Calif. He earned a bachelor's degree in Health Sciences from Brigham Young University and a master’s degree in Health Services Administration from Arizona State University. Entwistle also completed a postgraduate administrative fellowship at University of Texas MD Anderson Cancer Center.

Entwistle serves on the boards and committees of many local and national organizations, including the Association of American Medical Colleges Council of Teaching Hospitals; the Accreditation Council for Graduate Medical Education; and University HealthSystem Consortium, part of Vizient, Inc.  Entwistle has been active in the AHA and previously served as an AHA Board member and chair of Regional Policy Board 8. He is currently the AHA’s liaison to the Accreditation Council for Graduate Medical Education. He was reappointed after serving a one-year term to fill a vacancy on the Board.

John M. Haupert, FACHE, is president and CEO of Grady Health System in Atlanta, Ga.  Haupert began his tenure at Grady in October 2011.

A native of Ft. Smith, Ark., he is a graduate of Trinity University in San Antonio where he earned a master’s degree in Health Care Administration. He also received a bachelor’s degree in Business Administration from Trinity.

Haupert’s career in health care management began at Methodist Health System in Dallas in 1992, where he served for 14 years in various roles, including president of one of the system’s hospitals and as executive vice president for corporate services and business development. In October 2006, Haupert left the Methodist Health System to become the chief operating officer at Parkland Health and Hospital System in Dallas.

Haupert is a board certified Fellow in the ACHE and recipient of the ACHE Regent’s Leadership Award. He served as an ACHE Regent and currently serves on the Nominating Committee. He serves on the Board of Trustees of the Georgia Hospital Association. He is a member of the Rotary Club of Atlanta and serves as a member of the Board of Directors of Central Atlanta Progress, The American Heart Association, and The Atlanta Women’s Foundation, as well as The Atlanta Committee for Progress. In 2015, he was appointed by Governor Nathan Deal to serve as a member of the Board of the Georgia Department of Public Health. Haupert is also Chairman of the Advisory Board for The Healthcare Institute at Georgia State University. Nationally, he is the immediate past chairman of the Board of Directors of America’s Essential Hospitals and serves on Regional Policy Board 4 of the American Hospital Association.

Candice L. Saunders, FACHE, currently serves as president and CEO at Marietta, Ga., based WellStar Health System, the largest, most integrated health delivery system in the state. Saunders was appointed president and CEO of the community not-for-profit in July 2015. Prior to this, Saunders served as the president and chief operating officer. Saunders joined WellStar in 2007 as the president of WellStar Kennestone Hospital.

Saunders, who began her career as a critical care nurse, held various health care leadership positions prior to joining WellStar, including vice president of Clinical Strategy and Service Lines for Inova Health System in Falls Church, Va., and chief operating officer of Inova Fairfax Hospital. She also held overall administrative responsibility for the Department of Medicine Clinical Programs at Emory University School of Medicine, managed the Emory Heart Center and Cardiology programs, and served in key leadership roles in nursing and physician practice administration in both academic and community settings.

Saunders currently serves as a member on AHA’s Regional Policy Board 4.  Saunders has a bachelor’s degree in nursing from the University of South Florida and master’s degrees in business administration and health services administration from the University of Alabama at Birmingham.

Peter J. Wright, FACHE, is president and CEO of Valley Regional Healthcare in Claremont, N.H., which includes primary care and specialty clinics, a critical access hospital, and a 55-bed independent and assisted-living facility. 
Previously, Wright served as the chief operating officer of Littleton Regional Hospital, a critical access hospital serving Northern New Hampshire. He also worked as a senior director of planning, development and medical group operations at Copley Health Systems in Vermont.  
Wright currently serves on the board and executive committee of the New Hampshire Hospital Association and as a New Hampshire Delegate to the American Hospital Association’s Regional Policy Board 1. He is a member of Rotary International and a founding/charter member of the Sugar River/Claremont Rotary.  Wright holds a bachelor’s degree of science and business administration from Lyndon State College and a master’s of science administration from Saint Michael’s College. He is currently working toward a master of health care delivery science at Dartmouth College. Wright is board certified in health care management and a Fellow of the ACHE. 

Claire M. Zangerle is Chief Nurse Executive of Allegheny Health Network in Pittsburgh. She joined in September 2016 after serving as president and CEO of the Visiting Nurse Association (VNA) of Ohio for almost 10 years.

At the VNA, Zangerle led Ohio’s largest independent nonprofit home health and hospice provider. She is credited with helping the organization significantly decrease re-hospitalization rates, raise quality STAR ratings and improve bargaining unit relations.  Prior to that, Zangerle served in a variety of prominent roles at the Cleveland Clinic, including chief nursing officer, director of Quality and Accreditation and director of Preventive Cardiology. As CNO at the Clinic, she had clinical and administrative oversight for the organization’s 2,200 nurses and 800 support staff.  She also served on the AONE board and was a member of numerous committees.

Zangerle earned a bachelor’s degree in Exercise Physiology from Texas A&M University, an associate fegree in Nursing from Houston Baptist University, an MBA from Lake Erie College and a Master of Science in Nursing from Kent State University and will complete her Doctor of Nursing Practice from Texas Christian University in December 2017. 


About the AHA

The AHA is a not-for-profit association of health care provider organizations and individuals that are committed to the improvement of health in their communities. The AHA is the national advocate for its members, which include nearly 5,000 hospitals, health care systems, networks and other providers of care and 43,000 individual members. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. For more information, visit


AHA Announcement

Of behalf of our hospitals, our patients and their families, we are relieved the Senate rejected legislation that would have jeopardized health care coverage for millions of Americans, including tens of thousands of Granite State residents, in their effort to repeal and replace the Affordable Care Act.

During this process, Congress has debated various reform proposals that would have been devastating for our most vulnerable citizens and for the providers who ensure they are able to receive the care they need when and where they need it most.   These reform proposals would have had lasting impact on our healthcare system and dramatically affected our hospitals’ ability to serve the patients and communities who depend on them every day. 

Protecting health coverage remains our priority, and while we understand that modifications to the current healthcare system are needed, we believe that it is time for legislators to come together to create bipartisan solutions that protect health care coverage for all Americans.


Steve Ahnen is president of the New Hampshire Hospital Association

Concord – The Foundation for Healthy Communities is pleased to announce that it has named Peter Ames as its new Executive Director, effective August 14, 2017.  Ames succeeds Shawn LaFrance who spent nearly 20 years with the Foundation for Healthy Communities, serving as its Executive Director since 2008.

Ames comes to the Foundation for Healthy Communities from the American Cancer Society, where he served in various roles working with health care leaders and community partners to advance quality improvement and health promotion.

“We couldn’t be more pleased to welcome someone of Peter’s caliber to the Foundation for Healthy Communities team,” stated Steve Ahnen, president of the Foundation’s affiliated organization, the New Hampshire Hospital Association.   “Peter is extremely mission driven and has achieved tremendous success in developing strategic partnerships that advance health and health care for individuals and communities throughout New England, and we know he’ll continue that success on behalf of the Foundation.”

As a vital member the American Cancer Society’s leadership team, Ames most recently served as the Senior Director of State Health Systems where he led the organization’s regional efforts to promote quality improvement, public health intervention efforts and health promotions through strategic partnerships.  In addition, he has extensive background in grant acquisitions and management, as well as program oversight, delivery and evaluation, ensuring continued success in program and organizational goals.

“Peter has already demonstrated his commitment for the vision of the Foundation through his service on several program committees, and I think his passion combined with his leadership will serve the Foundation, its partners and the communities we serve extremely well,” offered Anne Diefendorf, Associate Executive Director and Vice President of Quality and Patient Safety at the Foundation, who also served as the Acting Executive Director.

“We couldn’t be more grateful to Anne for her leadership and guidance while she served as Acting Executive Director, and extend our deepest appreciation for her guidance to the staff and Board during this transition,” added Ahnen.

Concord – The New Hampshire Hospital Association (NHHA) congratulates the recent graduates of the LEAN Healthcare Certificate program, a comprehensive continuous improvement course for healthcare professionals, hosted by the NHHA in partnership with North Country Healthcare, and conducted by GBMP, a leading resource for Continuous Improvement education and facilitation.  

The LEAN Training in Healthcare Certificate program graduated 18 recipients who completed the comprehensive 8-week course where they learned best practices to address the challenges facing healthcare professionals.  The LEAN Training program, is structured where the content is delivered in a combination of classroom and tacit learning (learn-by-doing), so that participants learn the critical steps they can take to assure dramatic, continuing improvements within their own healthcare organizations.

Completing the certificate program were Wayne Couture, Clare Fox, Ruth Gallagher, Leona Guay and Leslie Haddy from Androscoggin Valley Hospital; Katelyn Carpenter, Katie Gibson, Melody Glines and Jody Ramsay from Littleton Regional Healthcare; Monique Hand, Heather Pollard Leighton and Shelly Shaw from Upper Connecticut Valley Hospital; Linda Breen, Stephanie Irwin, Barbara Peaslee Smith, Nate Pelchat and Jesse Raimer from Weeks Medical Center; and Abby Machanic from Speare Memorial Hospital.

"We applaud the efforts and commitment of our recent graduates as healthcare leaders to improve care and reduce costs, and congratulate them on achieving this Lean Certificate," stated Steve Ahnen, president of the New Hampshire Hospital Association.

Each graduate’s attendance was partially supported by a scholarship awarded by the Foundation for Healthy Communities from funds provided by the Health Resources and Services Administration through its Medicare Rural Hospital Flexibility Grant program.

About New Hampshire Hospital Association

Hospitals have been collaborating through the New Hampshire Hospital Association since 1934. The association's mission is to provide leadership through advocacy, education and information in support of its member hospitals and health care delivery systems in delivering high quality health care to the patients and communities they serve.