8:35 - 9:35

Morning Plenary: Robert Like, MD:  Cultural Competency, Communication, and Implications for Quality Care

9:40 -10:40

Morning Plenary: Bruce Adelson, Esq.:  Keeping it Legal - Communicating with Patients under Title VI and the ADA

10:40 - 11:00

Break

11:00 - 12:00

Breakout I:  Joint Commission – One Size Does Not Fit All:  Meeting the Health Care Needs of Diverse Populations

Amy Wilson-Stronks, MPP, CPHQ

OR

Breakout I: Wellesley College and New Hampshire Minority Health Coalition –Assessment of Mental Health Needs of African Refugees and Latino Immigrants in New Hampshire

Chris Smith,

Michelle Porche, Ed.D.

12:10-1:00

Lunch

1:00 – 2:15

Breakout II:  Bruce Adelson, Esq.:

Title VI and Limited English Proficiency - Health Care Provider Essentials

OR

Breakout II:  Robert Like, MD: Addressing Cross-Cultural Health Literacy Challenges in Clinical Practice

OR

Breakout II: Zarita Araujo-Lane, MSW, LICSW:  Reinventing Ourselves as Mental Health Clinicians When Working with Refugee and Immigrant Populations

2:15 – 2:30

Break

2:30 – 4:00

Breakout III:  Panel Discussion:  Kris McCracken, Beth Taylor, Damon Timm:  Promising Practices in Implementing Communication Access Services

OR

Breakout III:  Panel Discussion:  Susan Wolf-Downes, Nataly Kelly, Doug Newton:  Finding the Best Fit:  A panel discussion on video, telephonic and face-to-face medical interpreting

OR

Breakout III: Cynthia Whitaker, PhD:  Mental Health Services for People Who are Deaf or Hard of Hearing in New Hampshire